digital services | GovernmentCIO Media & Research

digital services

Of the $14.1 billion proposed IRS budget, $798 million will improve the taxpayer experience and $310 million will fund Business Systems Modernization.
Samara Strauss discusses how VA's digital services team is leveraging human-centered design to improve veterans' experience and services.
SSA CIO Sean Brune eyes improved digital services and security for the nation's benefits agency.
Customer experience leaders at CISA, GSA and OMB explain how they’re shifting strategies to support President Biden’s recent executive order.
With nine projects underway, Pilot IRS is emerging as an avenue to procure key technologies quickly.
The National Library of Medicine has collected and provided COVID-19 literature, clinical trial information and more to help us overcome the pandemic.
Automation tech is helping the IRS process unused claims on its free online preparation and filing service.
Smarter modernization, data, automation, as well as customer and digital services will see the spotlight in 2022.
Low code and other cloud capabilities are used throughout DOD to ease transformation of digital services development.
Agencies are working with their users to determine which technologies will improve the digital experience.
Kessel Run hopes its work will encourage more collaboration across the Defense Department.
The executive was also instrumental in overseeing various data and cloud initiatives at USDA.
As the IRS nears the mid-point of its six-year modernization plan, the agency's CIO maps out priorities for the future.
Data management and digital tools are driving FDA’s efforts to respond to the next wave of COVID-19 demands.
Clare Martorana wants to focus on cybersecurity, technology modernization and improved services to the American public.
As the agency leans into digital engagement with taxpayers, IRS web developers are embracing human-centered design and Agile practices.
The White House's proposed 10.4% increase to the IRS budget will help with long-term modernization and taxpayer service improvements.
The agency's Office of Online Services launched a platform with various tools to improve public engagement.
The agency will launch new capabilities within its interactive application for the public to give tribute to veterans digitally.
The agency invested resources into new applications providing access to critical services and information during the pandemic.