Customer Experience
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Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
40m watch -
How TMF is Helping Agencies Accelerate Tech Modernization
The program launched a new AI pilot to expedite TMF applications as agency leaders urge more to consider applying for funds.
4m read -
Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
3m read -
'Balance' Needed in Hybrid Cloud Security, Interoperability
Federal officials from CISA and SOCOM say hybrid cloud cybersecurity needs a holistic approach to be successful.
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Executive Orders Impact Government Tech
Agencies are adjusting to White House priorities on AI, Cybersecurity and the digital customer service.
12m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
DOD Deputy CIO's Tech, Cyber Priorities for 2024
Leslie Beavers outlines how her office is enabling innovation for key efforts including zero trust, 5G connectivity, cloud and more.
3m read -
Enhancing Federal Digital CX
Agencies are increasingly using digital tools and processes to improve the ways that people interact with the government.
33m watch -
DHA Sees Tech Helping Create 'Person-Centered' Health Care
DHA leaders said the agency is better serving patients through the use of partnerships and innovation.
6m read -
Education CISO Sees Zero Trust as Key to Improved CX
Identity management remains a focal point for the agency as it enters the second phase of its zero-trust migration plan.
4m read -
AI Brings ‘Tremendous Promise’ to Security, Traveling Experience
Agency leaders are looking at responsibly integrating the emerging technology into agency operations.
7m read