customer experience | GovernmentCIO Media & Research

customer experience

The data store is driving personalized and omni-channel experiences for Medicare beneficiaries.
Federal tech leaders emphasize the importance of data to develop digital health services.
The agency's cloud migration strategy is aligning business values and customers' needs.
The agency is embracing a new customer experience strategy amid increased customer communications.
The White House's proposed 10.4% increase to the IRS budget will help with long-term modernization and taxpayer service improvements.
The agency's Office of Online Services launched a platform with various tools to improve public engagement.
Agile teaming and strategizing around data are driving success behind CMS's eMedicare initiative.
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
The end-user experience first relies on technologies like cloud to ensure the infrastructure is in place.