customer experience | GovernmentCIO Media & Research

customer experience

Human capital management improvements at the agency are enabling cost and time savings for the workforce.
Federal CIOs see the executive mandates as north stars for their internal strategies.
Join our senior researchers for a look ahead at the proposed FY 2023 budget.
Data released by external surveys show the agency’s facilities outperforming community hospitals in key areas.
Customer experience leaders at CISA, GSA and OMB explain how they’re shifting strategies to support President Biden’s recent executive order.
A new management supplement to the president's management agenda focuses on strengthening the federal workforce, improving program delivery and advancing equity.
Drew Myklegard and Eileen Vidrine join OMB OFCIO to support cybersecurity, data and IT modernization priorities.
Rep. Gerry Connolly and CIO Clare Martorana discuss recent changes to TMF and future priorities for the program.
The agency made several enhancements to its websites and communication strategies to help consumers access marketplace coverage.
Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.
Regular user surveys and constant monitoring go a long way.
The President’s Management Agenda identifies IT and data as foundational tools for mission delivery.
The agency is undergoing a cultural transformation to bring new digital experiences to the taxpayer.
Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.
Agencies are working with their users to determine which technologies will improve the digital experience.
The agency’s medical 3D-printing network is improving the patient experience.