customer experience | GovernmentCIO Media & Research

customer experience

Join our researchers for a look back at 2022’s top health IT trends and what to expect in 2023.
Tech modernization initiatives need critical tools to keep the user experience top of mind.
John Boerstler explains how customer experience initiatives are building trust among veterans.
This special Thanksgiving-themed episode dives into key initiatives in government technology.
Gundeep Ahluwalia said CX should be “baked into the cake,” not the “icing on top.”
CBP CIO Sonny Bhagowalia said cyber threats have increased by 225% and require improved response.
DOL CTO Sanjay Koyani says user experience is guiding the agency’s IT modernization.
Key tools within the strategy include software bills of materials and data analytics.
The Education Department has been overhauling its digital services for improved UX design.
The agency is on the verge of releasing a department-wide data strategy while agencies continue focusing on cyber and CX.
Our second Women Tech Leaders event highlighted agency priorities led by women and discussed ways for women to get involved in government.
The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.
Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.
Focus on addressing prior lapses in services and care access have led to increasing veteran satisfaction.
AI capabilities and data are providing DOD and USPTO with a clearer vision of what the customer needs in order to provide the best solutions.
DISA’s HaCC empowers the warfighter by delivering problem-solving capabilities via user-centered design.
The bureau's new reference tool transformed users' information access.
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
Human capital management improvements at the agency are enabling cost and time savings for the workforce.
Federal CIOs see the executive mandates as north stars for their internal strategies.