customer experience | GovernmentCIO Media & Research

customer experience

The White House's proposed 10.4% increase to the IRS budget will help with long-term modernization and taxpayer service improvements.
The agency's Office of Online Services launched a platform with various tools to improve public engagement.
Agile teaming and strategizing around data are driving success behind CMS's eMedicare initiative.
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
The end-user experience first relies on technologies like cloud to ensure the infrastructure is in place.