Principles of Digital Services to Drive Modernization | GovCIO Media & Research
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Principles of Digital Services to Drive Modernization

As agencies continue to modernize and move toward a fully digital ecosystem, they continue to see benefits around unlocking data access and introducing digital services to enable fast and smart decision-making.

In this virtual panel, you will learn:

  • how digitalization is generating newfound efficiencies at the IRS

  • the impact of recent funding on driving new modernization projects

  • new technology platforms that are enabling better data sharing and access


Please enjoy the video panel below. 

Make sure you add to your address book so that you don’t miss any emails about the latest info on federal IT.

Video content



Mitch Winans is Senior Advisor in the Internal Revenue Service (IRS) Enterprise Digitalization and Case Management Office.  In this role, he is responsible for building a new organization and leading modernization initiatives designed to enhance the taxpayer experience and IRS employee experience through innovative process improvements, agile technology solutions, and simplified digital environments.  Prior to this role, Mitch was Head of Customer Experience and Strategic Planning in the IRS Office of the Chief Procurement Officer and was responsible for enhancing the procurement experience for internal and external stakeholders, managing strategic planning for an organization with over 350 employees and a $2.6B annual procurement portfolio, and advising leadership on organizational development, technology and process improvements, and customer and employee engagement.  Before coming to the IRS, he was an Industry Liaison at the First Responder Network Authority (FirstNet) under the Department of Commerce and helped the newly formed agency establish its procurement organization and small business program.  Prior to joining FirstNet, Mitch served in various roles at the Department of Homeland Security (DHS).  As the Strategic Communications Liaison in the DHS Office of the Chief Procurement Officer, he counseled leadership on effective communications strategies and managed the spread of procurement information to industry, Congress, the media, the DHS acquisition workforce, and other DHS components.  Mitch was also a Contract Specialist for multiple agencies at DHS and supported a wide range of emergency management, law enforcement, and research and development programs for the Federal Emergency Management Agency, Customs and Border Protection, and the DHS Science and Technology Directorate.  Before joining DHS, he worked at the U.S. Chamber of Commerce Office of Congressional and Public Affairs.  Mitch received an MBA from the Johns Hopkins Carey Business School and a BA from the University of California, Irvine.

Senior Advisor, Enterprise Digitalization Office, IRS

Amy Kluber is editor-in-chief of GovCIO Media & Research. Previously she managed two aviation publications at B2B media company Access Intelligence. She was nominated for The Innovation in Aerospace Journalism & Publishing Award for launching and hosting an aviation podcast. Prior to that she wrote news scripts and produced videos for the network Newsy. Follow Amy on Twitter: @amykluber

She earned her bachelor’s and master’s degrees in journalism from the University of Missouri in Columbia, Missouri. Having traveled around the world since an early age, she grew up a U.S. Army brat born in Vicenza, Italy, and spent most of her youth living in Seoul, South Korea.

In her free time, you may find her at Disney World.

Editor-in-Chief, GovCIO Media & Research

Ms. Le Tran is a seasoned executive with over 25 years of experience leading large-scale Government IT programs. For more than 20 years, Ms. Tran has delivered strategic programmatic support to the IRS, where she has overseen the successful implementation of numerous development, modernization, and enhancement projects. Ms. Tran’s program leadership ensures successful management, direction, administration, quality management, and cross-competency team collaboration while developing procedures, planning and directing execution of the contractual, technical, multi-disciplinary engineering, programming, maintenance, and administrative efforts, and monitoring and reporting progress. Ms. Tran is a Wichita State University graduate, earning her bachelor’s degree in business administration. Ms. Tran is PMP certified.

Vice President of Federal Financial Services, Maximus