Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Karen Howard Director, Office of Online Services, IRS
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Elizabeth McCarthy Senior Director, Maximus
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Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
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Cyber Resilience and Recovery Amid Evolving Cyber Threats
Data durability is a key aspect of NIST’s cybersecurity framework for public and private organizations.
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How TMF is Helping Agencies Accelerate Tech Modernization
The program launched a new AI pilot to expedite TMF applications as agency leaders urge more to consider applying for funds.
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Defense Board to Pitch Solutions for Closing Tech Talent Gaps
Defense Innovation Board members cite need to modernize people management the same way government modernizes technology.
4m read