VA Boosts Veterans' Digital Experience Amid Pandemic

VA Boosts Veterans' Digital Experience Amid Pandemic

The pandemic enabled new horizons for communicating with veterans and supporting the veteran experience through technologies like remote telehealth and setting up vaccine appointments. Agency leaders across the customer experience and IT ecosystem discuss the strategies and progress in these capabilities.

  • Dominic Cussatt, Acting Assistant Secretary for Information and Technology and CIO, Veterans Affairs
  • Barbara Morton, Deputy Chief Veterans Experience Officer, Veterans Affairs
  • Charles Worthington, CTO, Veterans Affairs
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