Leadership at the veterans healthcare provider prioritizes customer service amid the rush to modernize IT systems.
The two disciplines used to run parallel, but federal officials are finding themselves having to create the processes and policies that protect health data and systems.
Designing website applications is not innovative, but necessary, federal health IT officials say.
How ServiceNow is enabling innovation to improve services for veterans the Department of Veterans Affairs.
VA teamed up with U.S. Digital Service to make veterans benefits more accessible
Backed by user research, real data, and ultimately, what veterans want.
"We need really good products for them to be adopted."
The technology could enhance diagnostic and therapeutic accuracy.
And the department’s upcoming IT projects where these steps can be applied.
The department is in the middle of enterprisewide modernization initiatives.
The team is working in six agencies on 30 products, but its door is still open for 2018.
It includes remaining problem oriented and asking industry for help.
Pulling it off could set the stage for more holistic VA care.
The department expands on its “Anywhere to Anywhere” health initiative.
Researchers get help to quickly comprehend massive volumes of disparate data.