The Promise of Digitization

The Promise of Digitization

Many agencies have transitioned in-person processes to online applications. Hear from developers on how their organizations have begun to create new digital portals incorporating human-centered design to increase the convenience and ease of access for vital services while protecting information privacy.

  • Karen Howard, Director, Office of Online Services, IRS
  • Barbara Morton, Deputy Chief Veterans Experience Officer, VA
  • Nico Papafil, Director, 10x, GSA
  • Moderator: Sarah Sybert, Staff Writer/Researcher, GovernmentCIO Media & Research
 
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