Many agencies have transitioned in-person processes to online applications. Hear from developers on how their organizations have begun to create new digital portals incorporating human-centered design to increase the convenience and ease of access for vital services while protecting information privacy.
- Karen Howard, Director, Office of Online Services, IRS
- Barbara Morton, Deputy Chief Veterans Experience Officer, VA
- Nico Papafil, Director, 10x, GSA
- Moderator: Sarah Sybert, Staff Writer/Researcher, GovernmentCIO Media & Research
