Principles of the Digital Service Experience
Innovators of federal digital services rely on methodologies and strategies around concepts like human-centered design, agile and modern acquisition to deliver efficient and working solutions. All these must also take into account security and privacy. Leaders discuss what the optimal secure user experience looks like to ensure agency systems and data are safe.
- Julia Elman, Security Experience Lead for login.gov, GSA
- Dave Mazik, Director, Lighthouse API Program, VA
- Mitch Winans, Senior Advisor, Enterprise Digitalization, IRS
- Moderator: Melissa Harris, Staff Writer/Researcher, GovernmentCIO Media & Research