Improved digital services have the potential to increase different federal agencies’ engagement with the public. As health agencies look to make health care easier to access, we’ll look at how digitalization, online portals, and smart CX design are playing a role in the benefits and claims processes.
- Ben Cushing, Chief Architect, Federal Health, Red Hat
- Dr. Mary Greene, Director, Office of Burden Reduction & Health Informatics, CMS
- Misu Tasnim, Executive Director of Digital Service at CMS, U.S. Digital Service
- Moderator: Katherine MacPhail, Staff Writer/Researcher, GovCIO Media & Research
