U.S. Citizenship and Immigration Services
As a founding visionary for its data strategy, Elizabeth Puchek discusses the importance of citizen development for citizenship services.
The agency's tech leads saw operational efficiencies in a reorganized IT infrastructure that is adaptable to change.
The agency's multi-cloud environment is presenting lessons around security and application migration.
ICE and USCIS have advanced their data strategies with automation over the past year.
Shared services provide cost savings, but are not always the answer.