Digital services will transform how the agency interacts with taxpayers.
As the IRS nears the mid-point of its six-year modernization plan, the agency's CIO maps out priorities for the future.
The office is transforming how IRS employees engage with taxpayers.
Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.
There are different ways to build a culture of change, including business readiness assessments and employee engagement.
As the agency leans into digital engagement with taxpayers, IRS web developers are embracing human-centered design and Agile practices.
Amid shifts in demands and increased digitalization, the IRS' procurement chief is overhauling the agency's acquisition culture.
The White House's proposed 10.4% increase to the IRS budget will help with long-term modernization and taxpayer service improvements.
The implementation of RPA capacities across federal agencies are streamlining repetitive tasks and overall expediting the delivery of key services.
The agency's Office of Online Services launched a platform with various tools to improve public engagement.
Tech leaders across DHS and IRS are integrating AI to streamline processes and uncover new efficiencies.
Creating a more digitally driven agency requires close consideration of policy and technology to automate processes and decommission aging systems.
DHS and the IRS use the technology to streamline IT operations.
New research suggests cross-functional teams and emerging tech can improve government acquisition.
The IRS launched a new online application to help check the status of their COVID-19 economic relief payment.
The coronavirus pandemic is leading to an increase in cybersecurity attacks and scams.
The agency is considering human-centered design in its solutions that cut down manual labor and time.