A years-long knowledge management effort is helping the agency stay agile with a shifting workforce.
Join our senior researchers for a look ahead at the proposed FY 2023 budget.
Of the $14.1 billion proposed IRS budget, $798 million will improve the taxpayer experience and $310 million will fund Business Systems Modernization.
Digitization and digitalization are two related areas enabling new projects and adoption of emerging technologies.
Agencies looking to transform their IT systems and core services are driving change through comprehensive data integration.
Join our senior researchers for a behind-the-scenes look at current IRS projects.
With nine projects underway, Pilot IRS is emerging as an avenue to procure key technologies quickly.
Automation tech is helping the IRS process unused claims on its free online preparation and filing service.
The agency is undergoing a cultural transformation to bring new digital experiences to the taxpayer.
The IRS procurement chief is focusing on skilling and culture change for successful RPA adoption.
Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.
Agencies are working with their users to determine which technologies will improve the digital experience.
Digital services will transform how the agency interacts with taxpayers.
As the IRS nears the mid-point of its six-year modernization plan, the agency's CIO maps out priorities for the future.
The office is transforming how IRS employees engage with taxpayers.
Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.
There are different ways to build a culture of change, including business readiness assessments and employee engagement.
As the agency leans into digital engagement with taxpayers, IRS web developers are embracing human-centered design and Agile practices.
Amid shifts in demands and increased digitalization, the IRS' procurement chief is overhauling the agency's acquisition culture.
The White House's proposed 10.4% increase to the IRS budget will help with long-term modernization and taxpayer service improvements.