human-centered design | GovernmentCIO Media & Research

human-centered design

2023 will bring advancements across enterprise-wide initiatives such as the PACT Act, EHRM and more.
Focus on addressing prior lapses in services and care access have led to increasing veteran satisfaction.
VA’s CDO Kshemendra Paul said cybersecurity and zero trust require effective data management.
The bureau's new reference tool transformed users' information access.
VA innovation specialist discusses the importance of communicating value of human-centered design to senior leadership at the 2022 Government UX Summit.
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
VA’s acquisition head says ‘Agile is old news,' and the agency is now turning to ‘technology-as-a-service.’
VA is honing in on interoperability to serve as the foundation of key programs like EHR modernization.
Modernized software development frameworks are leading to improved customer experience.
Joseph Thele and Mark Ricciardi explain how they plan to modernize VA HR systems.
FDIC’s Brian Whittaker unpacks his efforts on key modernization projects that are ultimately improving trust in government.
Samara Strauss discusses how VA's digital services team is leveraging human-centered design to improve veterans' experience and services.
The strategy involves working continuously with the customer, starting small and scaling upon success.
Brynn Cole breaks down how the department is scaling human-centered design to improve health care delivery and solutions.
Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.
Agencies are working with their users to determine which technologies will improve the digital experience.
The agency is creating a culture around cloud technologies.
As the agency leans into digital engagement with taxpayers, IRS web developers are embracing human-centered design and Agile practices.
Labor's emerging technology lead outlines how the department is leveraging RPA to reduce workloads and dollars spent.
HCD is improving CMS's tools for cloud cost transparency and operational excellence.