Customer service

Federal CIOs see the executive mandates as north stars for their internal strategies.

The strategy involves working continuously with the customer, starting small and scaling upon success.

Kessel Run hopes its work will encourage more collaboration across the Defense Department.

The data store is driving personalized and omni-channel experiences for Medicare beneficiaries.

Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.

CIO Rona Bunn discusses IT modernization initiatives to keep ITA's clients at the forefront of international business.

The White House's proposed 10.4% increase to the IRS budget will help with long-term modernization and taxpayer service improvements.