Customer Experience
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Transitioning Systems for Modern Agency Missions
40m watch -
Defense Planning Commission Recommends Common Analytics System
3m read
How TMF is Helping Agencies Accelerate Tech Modernization
The program launched a new AI pilot to expedite TMF applications as agency leaders urge more to consider applying for funds.
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'Balance' Needed in Hybrid Cloud Security, Interoperability
Federal officials from CISA and SOCOM say hybrid cloud cybersecurity needs a holistic approach to be successful.
4m read -
Executive Orders Impact Government Tech
Agencies are adjusting to White House priorities on AI, Cybersecurity and the digital customer service.
12m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read
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How Tech Enables Environmental Justice at EPA
The agency wants to eliminate bias and establish new tech standards to reduce greenhouse gas emissions.
39m listen -
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen