Customer Experience
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Defense Planning Commission Recommends Common Analytics System
3m read -
'Balance' Needed in Hybrid Cloud Security, Interoperability
4m read
Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
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Executive Orders Impact Government Tech
Agencies are adjusting to White House priorities on AI, Cybersecurity and the digital customer service.
12m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
DOD Deputy CIO's Tech, Cyber Priorities for 2024
Leslie Beavers outlines how her office is enabling innovation for key efforts including zero trust, 5G connectivity, cloud and more.
3m read
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Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen -
Cancer HealthCast: This Unique Network Closes Research Gaps in Cancer Genomics
In this episode, Dr. Leah Mechanic, Program Director at NCI and Dr. Bettina Drake, Professor at Washington University School of Medicine
24m listen