call center modernization | GovCIO Media & Research

call center modernization

Federal leaders highlight developments and infrastructure advancements impacting health innovation.
NextGen911 and improvements to the 988 Suicide & Crisis Lifeline aim to overhaul analog legacy systems to a digital ecosystem, but face funding and staffing challenges.
The agency is embracing a new customer experience strategy amid increased customer communications.
The HSI Tip Line plays an important role in ICE investigations, but has relied on outdated IT infrastructure and manual processes.