Launched in 2019, the Veterans Legacy Memorial (VLM) through the Department of Veterans Affairs’ National Cemetery Administration is helping the public honor more than 4.3 million veterans interred in VA owned and funded cemeteries. Members from the VLM development team join us to discuss how they’re continuing to improve customer experience and build out new features through collaboration and user feedback across the veteran community.
With the digital service now fully optimized for mobile, the team is honing in on human-centered design, DevSecOps and automation for the program’s long-term goal of eventually having a page to memorialize every veteran outside the VA. NCA Digital Services Chief James LaPaglia, Memorial Benefits and Services Product Line Manager Michael Ouslander, and GovCIO Senior Vice President Megha Chokshi discuss the program’s progress and future.
