VHA’s Innovation ecosystem is using human-centered design as the backbone of its “Reimagining Veteran Health care” project, which aims to design solutions that address critical changes in customer and employee needs and expectations following the onset of COVID-19. Brynn Cole, director of design and storytelling at VHA’s Innovation Ecosystem, explains how this approach conduces more effective health solutions and builds trust with veterans.
HealthCast
18m listen
Live from HIMSS: VHA’s Innovation Ecosystem Hinges on Human-Centered Design to Build Trust
Brynn Cole breaks down how the department is scaling human-centered design to improve health care delivery and solutions.
-
Brynn Cole Director, Design & Storytelling VHA Innovation Ecosystem
Related Content
-
How Tech Enables Environmental Justice at EPA
The agency wants to eliminate bias and establish new tech standards to reduce greenhouse gas emissions.
39m listen -
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen