VA’s Mobile App Brings CX Into Focus
With the Health and Benefits mobile app hitting 1 million downloads, tech is enabling access to key services.
At the end of 2022, the Department of Veterans Affairs announced more than 1 million downloads for its new “Health and Benefits” mobile app. The app provides a single platform for veterans to access health and benefits information, and VA plans to continue adding new features. VA Deputy CTO of Digital Experience Chris Johnston discusses the app development and the tools his agency used to increase access to critical services and improve customer experience.
-
Chris Johnston Deputy CTO, Digital Experience VA
-
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen -
Cancer HealthCast: This Unique Network Closes Research Gaps in Cancer Genomics
In this episode, Dr. Leah Mechanic, Program Director at NCI and Dr. Bettina Drake, Professor at Washington University School of Medicine
24m listen
