The IRS is amid a huge technological modernization push, and leading its Office of Online Services is Executive Director Karen Howard. She brings a customer-centric approach to her leadership of various initiatives that are impacting the overall taxpayer experience. This includes the business transformation around technologies like digital chat, easy access to data and, of course, security of that data.
| Episode: 21
Digital services will transform how the agency interacts with taxpayers.
Karen Howard, Executive Director of Online Services, IRS