The IRS is undergoing large tech transformation efforts, and one office key to that is the now year-old Enterprise Digitalization and Case Management Office co-directed by Justin Abold-LaBreche. He shares his journey to the agency from the Department of Homeland Security and the U.S. military, and why he made these career pivots to technology. He also discusses efforts the office is tackling to improve the overall taxpayer experience with case management, automation tools in scanning files, and improved business processes.
GovCast
Season 4
Episode 20
29m listen
IRS Digitalization Office From Startup to Sustainment
The office is transforming how IRS employees engage with taxpayers.
-
Justin Abold-LaBreche Co-Director, Enterprise Digitalization and Case Management IRS
Related Content
-
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen -
Cancer HealthCast: This Unique Network Closes Research Gaps in Cancer Genomics
In this episode, Dr. Leah Mechanic, Program Director at NCI and Dr. Bettina Drake, Professor at Washington University School of Medicine
24m listen
