Listen: Human-Centered Design Drives Vet Experience

Listen: Human-Centered Design Drives Vet Experience

Season: 4
| Episode: 7
VA leads incorporate the veteran experience in all facets of digital development.
Barbara Morton, Deputy Chief Veterans Experience Officer, VA

An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office's Barbara Morton applies human touches to all aspects of a veteran's journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.

Podcast