An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office’s Barbara Morton applies human touches to all aspects of a veteran’s journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.
GovCast
Season 4
Episode 7
28m listen
Human-Centered Design Drives Vet Experience
VA leads incorporate the veteran experience in all facets of digital development.
-
Barbara Morton Deputy Chief Veterans Experience Officer VA
Related Content
-
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
40m watch -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen