Any IT modernization strategy is most successful when it incorporates human-centered design principles. At the Department of Veterans Affairs, this ensures the veteran is at the center of its products and services. Samara Strauss, VA Product Manager at the U.S. Digital Service, discusses how her team is contributing to VA’s enterprise effort to provide veterans with world-class customer service and guidance through their VA experience, focusing on the modernization of va.gov and other innovative digital services.
HealthCast
Season 3
Episode 11
15m listen
Human-Centered Design is the Bloodline of VA’s Digital Services
Samara Strauss discusses how VA’s digital services team is leveraging human-centered design to improve veterans’ experience and services.
-
Samara Strauss VA Product Manager U.S. Digital Service
Related Content
-
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen -
Agencies Want to 'Demystify' Generative AI to See Greater Adoption
Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.
2m read
