Enhancing Customer Experience for Federal Student Aid
The Education Department has been overhauling its digital services for improved UX design.
From streamlining digital services to incorporating plain language, the Education Department’s Federal Student Aid (FSA) Office has been working to modernize processes and improve user experience for the 10 million students it serves every year. Margaret Glick, FSA CIO, dives into how her office is working with schools to enhance the aid process and strengthen cybersecurity practices.
To sign up and receive FSA’s new cybersecurity newsletter, listeners can email [email protected]
Public service employees who work for a local, state, or federal government or work for certain non-profits, may qualify for special loan repayment waivers. For a limited time, student loan borrowers may be able to get credit for past payments that don’t qualify under the normal PSLF rules. These temporary changes expire on Oct. 31. For more information, visit StudentAid.gov/PSLFwaiver.
-
Margaret "Meg" Glick Federal Student Aid CIO Department of Education
-
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen -
Coast Guard Poised for Growth in Cyber
The service’s prevention policy chief discusses his priorities for combatting cyber incidents that could have global impacts.
23m listen -
How VA is Using Digital Services to Expand Care to Veterans
CIO Kurt DelBene says the the agency’s 2024 priorities included AI adoption, hiring and a better user experience for veterans.
30m listen -
Agencies Want to 'Demystify' Generative AI to See Greater Adoption
Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.
2m read
