Customer service continues to be a key focus for the Department of Education. As part of its Strategic Plan, the agency has fully executed the 21st Century Integrated Digital Experience Act to provide millions of customers with ease of access to digital services. Tune in to this special update from Education CIO Luis Lopez about the progress made on digital services and other IT and cybersecurity priorities, including the implementation of zero trust architecture.
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
-
Luis Lopez CIO Department of Education
-
Agencies Want to 'Demystify' Generative AI to See Greater Adoption
Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.
2m read -
Cancer HealthCast: This Unique Network Closes Research Gaps in Cancer Genomics
Dr. Leah Mechanic, Program Director at NCI and Dr. Bettina Drake, Professor at Washington University School of Medicine
24m listen -
HealthCast: Indian Health Service's Modernization Journey Means Replacing HHS’s Oldest Legacy System
Indian Health Service CIO Mitchell Thornbrugh joins HealthCast to talk about ways that IHS is progressing in its modernization program and the need for a patient-centered, human-centered approach to care.
26m listen -
CyberCast: CISA Task Force Prioritizes Managing Critical Infrastructure Risks, Countering Future Threats
The National Risk Management Center creates a unique task force designed to mitigate supply chain vulnerabilities, identify emerging threats and boost resiliency.
26m listen