Tools to Improve the Federal Customer Experience | GovCIO Media & Research
banner desktop , mobile banner

Tools to Improve the Federal Customer Experience

President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.

Watch Now

Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.

Please enjoy the video panel below.

Video content



Mr. Davis is the Senior Vice President and Division Executive for Federal civilian agencies. He has nearly 20 years of experience in government contracting, with a specialization in connecting government to its constituents. He has overseen the contact centers for 1-800-MEDICARE, the federal exchange of the Affordable Care Act, and the 2020 Decennial Census.  He focuses on bringing practical technical innovation to streamline and improve massive operations while increasing constituent service.

Senior Vice President, Federal Civilian Agencies, Maximus
Jessie Posilkin
Jessie Posilkin
Customer Experience Portfolio Director, Technology Modernization Fund
Sarah Sybert, Senior Researcher, GovCIO Media & Research
Sarah Sybert
Senior Researcher, GovCIO Media & Research


Maximus Logo