Tools to Improve the Federal Customer Experience

March 29, 2023

President Joe Biden’s fiscal year 2024 budget proposed an additional $200 million to support the Technology Modernization Fund, a federal technology program aimed to modernize digital services and improve customer experience by identifying opportunities to leverage technology across federal agencies. Leaders behind the program discuss the key investments and strategies that are improving the digital customer experience for the federal workforce and public alike. This includes developing new enterprise systems and policies, digital services using human-centered design, and creating portals that ensure easy and seamless access to data.

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Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.

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Mr. Davis is the Senior Vice President and Division Executive for Federal civilian agencies. He has nearly 20 years of experience in government contracting, with a specialization in connecting government to its constituents. He has overseen the contact centers for 1-800-MEDICARE, the federal exchange of the Affordable Care Act, and the 2020 Decennial Census. He focuses on bringing practical technical innovation to streamline and improve massive operations while increasing constituent service.