IRS, USPTO Talk Digitalization Processes within IT Modernization | GovernmentCIO Media & Research
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IRS, USPTO Talk Digitalization Processes within IT Modernization

Agencies are accelerating the transition from paper-based to fully electronic processes to align with upcoming federal requirements, reduce manual workloads and improve user experience. As part of President Biden’s recent customer experience executive order, agencies are tasked with improving the digital experience by modernizing web applications, digitizing services and forms, improving records management, and more.

IRS Enterprise Digitalization and Case Management Office Co-Director Justin Abold-LaBreche and USPTO CIO Jamie Holcombe discuss how they are embracing innovative technologies like automation to capture and assess data once information is digitized to ultimately make better business decisions and enable new business models. 

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