Enhancing the Taxpayer Experience with Tech Innovation
Amid a widespread push to enhance the customer experience in government, agencies are improving several facets in technology strategies to get there. At the IRS, the customer experience encompasses both the internal workforce and taxpayers. Leaders are taking a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
-
Karen Howard Director, Office of Online Services, IRS -
Elizabeth McCarthy Senior Director, Maximus
-
Energy Researchers Aim For Holistic Approach to AI Issues
A new center at the Oak Ridge National Laboratory is looking at under-researched areas of AI to better understand how to secure it.
2m read -
5 Predictions for AI in Government Technology
Federal agencies are setting plans in motion not only integrate artificial intelligence into their enterprises, but also ensuring the data and algorithms that power these systems are fair and ethical.
David Egts, field CTO for MuleSoft Global Public Sector at Salesforce, breaks down the five predictions he has for AI in 2024. Egts highlights ways government leaders can prepare their agency and workforce to innovate for resilience, augment teams with AI and automate predictive AI to augment generative AI.
-
How Agencies are Upskilling the Workforce in AI
Federal officials are putting in place new training and education methods to ensure its overall workforce understands the technology.
3m read -
Building Better Data Governance Across FDA
The agency is using emerging technology to tackle its data challenges.
19m listen