Veterans Digital Transformation
 

Veterans Digital Transformation

 
Veterans Digital Transformation
Veterans Digital Transformation
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Washington, DC

Please join GovernmentCIO Media & Research on November 7, 2019 at the Newseum in downtown Washington, D.C. for a breakfast event celebrating the transformation of digital services serving America's Veterans.

Department of Veterans Affairs leaders will dive into the technological advancements the agency's Office of Information and Technology and Veterans Experience Office have made to transform Veterans' lives. Since launching the new VA.gov website one year ago, the VA has made strides in placing technology at the center of their mission to better the lives of Veterans.

Machine learning, APIs, and other innovation tools are at the heart of the progress toward VA's digital transformation, enabling a seamless, unified Veteran experience. We'll discuss the accomplishments, lessons learned - and what's to come.

What you can expect: GovernmentCIO Media & Research events bring together leading academic, government, and industry technology transformers for real conversations, organic collaboration and networking.

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Event attendees

Session Recordings

VA Digital Experience With APIs, VA.gov and More Panel Discussion
VA Digital Experience With APIs, VA.gov and More Panel Discussion

Veterans Affairs' Lauren Alexanderson, VA.gov health product and design lead, Andrew Fichter, product owner of the Lighthouse API Platform, and Charles Worthington, acting CTO, discuss successes with the redesigned VA.gov, new features, improvements and what’s next.

VA leaders Barbara Morton and Dominic Cussatt
VA Health Care Experience in Telehealth Panel Discussion

Barbara Morton, deputy chief of the Veterans Experience Office, and Dominic Cussatt, principal deputy assistant secretary of the Office of Information Technology, discuss forthcoming opportunities that telehealth provides as well as the new options provided to Veterans through the Mission Act.

VA leaders James Byrne and James Gfrerer
Fireside Chat With Veterans Affairs Deputy Secretary James Byrne and CIO James Gfrerer

Veterans Affairs Deputy Secretary James Byrne and CIO Jim Gfrerer discuss digital transformation efforts at the agency. The current IT and customer-service modernization push is tied with the agency’s history and mission. Its digital modernization efforts are one of the most momentous reforms the agency has undertaken since its inception.

US Senator John Boozman
US Senator John Boozman on Legislative Efforts to Enhance Veteran Health Care

Opening Remarks with U.S. Senator John Boozman, Chairman, U.S. Senate Appropriations Subcommittee on Military Construction, Veterans Affairs, and Related Agencies. The Senator discusses the importance Congress plays in ensuring veterans receive the best health care through the most updated technology.

 

Agenda

 
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Opening Remarks with U.S. Senator John Boozman, Chairman, U.S. Senate Appropriations Subcommittee on Military Construction, Veterans Affairs, and Related Agencies

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Fireside Chat with Veterans Affairs Deputy Secretary James Byrne and Veterans Affairs CIO Jim Gfrerer

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Health Care Experience Panel Discussion

The panel will cover the forthcoming opportunities that telehealth provides as well as the new options provided to Veterans through the Mission Act. The Veterans Experience Office has made strides to improve trust scores through Medallia measurements and service improvements.

  • Dominic Cussatt, Principal Deputy Assistant Secretary, Office of Information Technology, U.S. Department of Veterans Affairs
  • Barbara Morton, Deputy Chief, Veterans Experience Office, U.S. Department of Veterans Affairs
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Digital Experience Panel Discussion
One year since the launch of the redesigned VA.gov, the VA continues to improve the digital experience for Veterans. VA leadership will review new features, discuss the improvements and explain what’s next. The panel will also cover the mobile experiences through the ATLAS initiative.

  • Lauren Alexanderson, VA.gov Health Product & Design Lead, U.S. Department of Veterans Affairs
  • Andrew Fichter, Product Owner, Lighthouse API Platform, U.S. Department of Veterans Affairs
  • Charles Worthington, Acting CTO, U.S. Department of Veterans Affairs

 

 
 

Featuring

 
U.S. Senator John Boozman
U.S. Senator John Boozman
Chairman, Senate Appropriations Subcommittee on Military Construction, Veterans Affairs, and Related Agencies
James Byrne
James Byrne
Deputy Secretary, Veterans Affairs
James Gfrerer
James Gfrerer
Assistant Secretary, Information and Technology and CIO, Veterans Affairs
Dominic Cussatt
Dominic Cussatt
Principal Deputy Assistant Secretary, Office of Information and Technology, Veterans Affairs
Andrew Fichter
Andrew Fichter
Product Owner, Lighthouse API Platform, Veterans Affairs
Barbara Morton
Barbara Morton
Deputy Chief Veterans Experience Officer, Veterans Affairs
Charles Worthington, VA CTO
Charles Worthington
Chief Technology Officer, Veterans Affairs
Lauren Alexanderson
Lauren Alexanderson
VA.gov Health Product & Design Lead
 

Agenda

-

Opening Remarks with U.S. Senator John Boozman, Chairman, U.S. Senate Appropriations Subcommittee on Military Construction, Veterans Affairs, and Related Agencies

-

Fireside Chat with Veterans Affairs Deputy Secretary James Byrne and Veterans Affairs CIO Jim Gfrerer

-

Health Care Experience Panel Discussion

The panel will cover the forthcoming opportunities that telehealth provides as well as the new options provided to Veterans through the Mission Act. The Veterans Experience Office has made strides to improve trust scores through Medallia measurements and service improvements.

  • Dominic Cussatt, Principal Deputy Assistant Secretary, Office of Information Technology, U.S. Department of Veterans Affairs
  • Barbara Morton, Deputy Chief, Veterans Experience Office, U.S. Department of Veterans Affairs
-

Digital Experience Panel Discussion
One year since the launch of the redesigned VA.gov, the VA continues to improve the digital experience for Veterans. VA leadership will review new features, discuss the improvements and explain what’s next. The panel will also cover the mobile experiences through the ATLAS initiative.

  • Lauren Alexanderson, VA.gov Health Product & Design Lead, U.S. Department of Veterans Affairs
  • Andrew Fichter, Product Owner, Lighthouse API Platform, U.S. Department of Veterans Affairs
  • Charles Worthington, Acting CTO, U.S. Department of Veterans Affairs

 

 

Related Coverage

VA Leaders Focus on End-User in Evolving Digital Services
End User in Focus for Evolving Digital Services at VA
Increasing focus on the end user is evolving how the agency thinks about digital services.
Melissa Harris
VA Puts Trust, Human-Centered Design at Core of Health Care Transformation
VA Puts Trust, Human-Centered Design at Core of Health Care Transformation
The design principles improve technology for veterans and those who serve veterans, such as with the agency's VA.gov relaunch.
US Senator John Boozman
US Senator John Boozman on Legislative Efforts to Enhance Veteran Health Care
The congressman chairs the Senate Appropriations Subcommittee on Military Construction, VA and Related Agencies.
VA leaders James Byrne and James Gfrerer
Fireside Chat With Veterans Affairs Deputy Secretary James Byrne and CIO James Gfrerer
The agency places a primary importance on modernization its health care with the veteran's needs a priority.
VA leaders Barbara Morton and Dominic Cussatt
VA Health Care Experience in Telehealth Panel Discussion
A panel explored some of the recent digital transformation accomplishments in health care.
VA Digital Experience With APIs, VA.gov and More Panel Discussion
VA Digital Experience With APIs, VA.gov and More Panel Discussion
One year since the launch of the redesigned VA.gov, VA continues to improve the digital experience.
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