RPA: Claims and Benefits

RPA: Claims and Benefits

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Virtual Event

Robotic process automation has shown considerable promise for reducing the time necessary to validate and distribute federally managed benefits and even protect the nation. Essential agency functions whose management would have required significant employee hours — often to the point of resulting in delays and backlogs — can be streamlined through digital tools and automation technology. Hear from federal technologists as they discuss increasing process efficiencies, customer engagement and reducing waste and fraud.

November 5, 2020
11:00 am - 1:00 pm EST
Virtual event
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Welcome Remarks

  • Michael Hoffman, President, GovernmentCIO Media & Research

Keynote: Benefiting with RPA

The Department of Veterans Affairs has been at the forefront of applying RPA to federal services, particularly in using automation to improve the delivery of benefits and veterans care. Hear from the VA’s Under Secretary for Benefits on what drove the agency to be an early RPA adopter, as well as the VA’s broader strategy for building upon its role as a leader in automation development — including future initiatives and knowledge sharing.

  • Paul Lawrence, Under Secretary for Benefits, Veterans Affairs*

Bots for Customer Engagement

Agencies who manage claims and benefits have a particular interest in applying RPA toward facilitating the processing of new applications. Automation has already shown considerable promise for expediting claims verification that previously would have resulted in weeks of potential wait time. Hear from agency officials at the forefront of applying RPA to longstanding services for improving customer experience and ease of use.

  • Lindsay Ambush, Director, Call Center Operations, CMS*
  • Bennet Gebken, Senior Program Analyst for Integrated Systems Delivery (ISD), VA*
  • Paul Schute, Chief of Operational Innovation, VBA*

Automation for Improved Financial Integrity

Fraud and waste prevention has long been a priority for agencies who manage federal benefits, with the fraud detection process demanding considerable manual review that leaves room for clerical error. The application of RPA to the claims review process has also demonstrated potential to reduce accounting errors, instilling new efficiency and accuracy into this area of oversight. Hear from government technologists exploring the potential for RPA to instate newfound financial integrity to federal services.

  • Drew Jaehnig, Industry Practice Leader, Public Sector, Bizagi
  • Sunil Madhugiri, CTO, CBP*
  • Ray Wedgeworth, Director, Fraud Prevention System, CMS*

RPA for National Security

Wings of the federal government dedicated to national security have begun exploring RPA to streamline information management and critical decision-making. Hear from defense-minded government executives on how agencies that work alongside the U.S. armed forces have begun looking into automation technologies to support their workforce and improve process efficiencies.

  • Rachael Martin, Mission Chief for Intelligent Business Automation, JAIC Augmentation and Analytics Division, DoD*
  • Lew Oleinick, Chief Privacy and FOIA Officer, Defense Logistics Agency*
  • Erica Thomas, RPA Program Manager, DoD

Closing Remarks

  • Michael Hoffman, President, GovernmentCIO Media & Research