Future of Work

Future of Work

Future of Work
Future of work
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Government agencies are preparing to return their employees to the office. Agencies are leaning on their CIOs to take advantage of digital tools and practices to ensure a safe return to work and to strategize future approaches to these practices. Agencies are using tools like contact tracing, digital services and applications to improve safety and security. We'll discuss these tools and exercises to help agencies and industry protect their teams.

July 22, 2020
1:00 PM
Virtual event


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Video Replay

Hear from Jonathan Alboum (ServiceNow) and Jim Trinka (VA) about how they are supporting a transforming workforce at Veterans Affairs. That discussion was moderated by our managing editor Amy Kluber. In addition, Adriane Burton (HRSA) and Jamie Holcombe (USPTO) spoke with GovernmentCIO's own Orjiugo Hourihan regarding the future of work, in our CIO Spotlight panel.

Related Coverage

The pandemic has prompted some agencies to shift long-term work policies and capabilities.
A cohesive IT framework is foundational for supporting a return to on-site activity.



Adriane Burton is the Chief Information Officer of the Health Resources and Services Administration (HRSA), joining the agency in 2014.

Before coming to HRSA, Adriane served as the Director of the Division of Computer System Services at the Center for Information Technology within the National Institutes of Health (NIH). She participated in the Health and Human Services Senior Executive Service Candidate Development Program where she rotated to the Centers for Medicare and Medicaid Service and the Office of Management and Budget (OMB), and she functioned as the Acting Deputy CIO at the Indian Health Service (IHS).

Prior to participating in the SES CDP program, Adriane was the Deputy Director of the Division of Network Systems and Telecommunication within the Center for Information Technology at the NIH.

She began her federal career at the Internal Revenue Service as a computer systems programmer. She transferred to the Department of Justice (DOJ) Justice Management Division where she served as the Branch Chief of DOJ’s premiere Network Service Center and consolidated DOJ’s fourteen networks into one enterprise network infrastructure.

Adriane has a Masters of Science degree in Telecommunications Management and a Bachelors of Science in Computer and Information Science from the University of Maryland University of College.

CIO, Health Resources and Services Administration

Henry (Jamie) Holcombe is the Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO). In this role, he is the principal advisor to the agency on the design, development, and management of its information systems and technology.

Most recently, Mr. Holcombe served as the Chief Executive Officer of Visium Technologies, a cybersecurity startup, and Chief Operations Officer for TJ Westlake LLC, a service-disabled veteran-owned small business. Prior to these executive roles, he served as the Vice President and General Manager for Harris CapRock Critical Networks segment, providing managed security services supporting air traffic management, energy and maritime communications, ground network operations and sustainment, and high-value IT and engineering cyber services.

At Harris CapRock, Mr. Holcombe led the company’s Government Solutions line of business to deliver operational excellence and growth. Previously, he had served as Harris’ Vice President of Information Technology for Global Systems and Process, and as IT Services’ Director of Civil Programs and Commercial Accounts, as well as Client Executive to the U.S. Department of State.

Mr. Holcombe has also served in a variety of executive level positions at various firms, including as Vice President of Information Systems for the Universal Service Administrative Company; as Chief Technology Officer, Senior Vice President of Operations, and Corporate Secretary for Globix; and as Chief Information Officer of Cambrian Communications. He has also been an Architect and Senior Principal Consultant to companies in telecommunications, entertainment, and insurance.

Mr. Holcombe began his career as an officer in the U.S. Army where he served as company commander in the 1116th Signal Battalion and was awarded both the Douglas MacArthur Leadership Award and Most Outstanding Officer of the Year. He graduated from the U.S. Military Academy at West Point with a Bachelor of Science degree, finishing first in his class in computer science. He earned a Master of Business Administration degree in information systems from Chaminade University in Honolulu, and a Master of Science degree in computer science from George Washington University.

CIO, U.S. Patent and Trademark Office
Chief Talent Management Officer, Veterans Affairs

Jonathan Alboum is the Principal Digital Strategist for the Federal Government at ServiceNow. In this role, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. 

Before joining ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies.

In addition, Jonathan has held a variety of senior executive positions in the federal government. His Federal government tenure includes serving as the Chief Information Officer for the U.S. Department of Agriculture, where he led the development of USDA’s IT Modernization strategy, including Cloud computing, network modernization, and enhanced information security protections for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment, and strategic planning of an acquisition portfolio of more than 70,000 awards, worth $6 billion annually.

Jonathan also worked at GSA as the Associate CIO for Enterprise Governance and Planning and led the creation of GSA's consolidated IT organization. He began his federal career at the USDA Food and Nutrition Service (FNS), where he served as Deputy CIO and CIO. Before government, Jonathan worked as a management consultant for both PricewaterhouseCoopers and Ventera Corporation. 

Jonathan earned a MS in the Management of Information Technology from the University of Virginia's McIntire School of Commerce and a BS in Systems Engineering from the University of Virginia's School of Engineering and Applied Science.

Jonathan lives in Arlington, VA with his wife and three children. He enjoys practicing yoga, watching the Yankees, and listening to Bruce Springsteen.


Principal Digital Strategist, ServiceNow
Vice President, GovernmentCIO
Managing Editor, GovernmentCIO Media & Research



Welcome Remarks

  • Michael Hoffman, President, GovernmentCIO Media & Research

Panel: Supporting a Transforming Workforce

Health leaders discuss the workforce support that has enabled agencies to maintain efficiency in tackling coronavirus and changing work environments.

  • Jonathan Alboum, Principal Digital Strategist, ServiceNow
  • Jim Trinka, Chief Talent Management Officer, Veterans Affairs
  • Moderator: Amy Kluber, Managing Editor, GovernmentCIO Media & Research



Panel: CIO Spotlight

Leaders discuss the tools and services agencies are leveraging to ensure the workforce has a safe and informed return to work during and after the pandemic, plus how they are approaching the values of these tools for future pandemics or crises.

  • Adriane Burton, CIO, Health Resources and Services Administration
  • Jamie Holcombe, CIO, U.S. Patent and Trademark Office
  • Moderator: Orjiugo Hourihan, Vice President, GovernmentCIO