FedLab: Human Centered Design

FedLab: Human Centered Design

FedLab: Human Centered Design
FedLab: Human Centered Design
Event builder display intro
Virtual event

HCD use cases and success stories were discussed, and the principles and tactics of human-centered design and customer experience were explored in this virtual event. Customer journey mapping, CX measurement, and examples of how to implement these principles in your own design solutions — whether it's product, experience or systems - were also reviewed.

Event has concluded

Related Coverage

The agency is coupling API development with a focus on human-centered design to lay the groundwork for both current modernization and future initiatives.
The agency saw substantial improvements in how it applies technology to better service veterans.