Customer Experience

Customer Experience

 
Customer Experience
Customer Experience
Event builder display intro
Virtual event

Digital transformation across government has led to vast improvements in the quality of services delivered to Americans nationwide, and has helped provide special assistance amidst the pandemic. Hear from federal technology executives on how their agencies are implementing new digital services and expanding their capacities to provide the best user experience for millions of U.S. citizens.

Date
October 21, 2021
Time
11:00 am
Where
Virtual event
Register Now
 
Laptop on desk

Agenda

 
-

Opening Remarks

-

Fireside Chat: Modernizing Government: What’s Next?

IT modernization across federal agencies has made it significantly easier to provide benefits quicker and more directly through digital services, a process that has become increasingly vital amidst the COVID-19 pandemic.

-

Digital Services and Health

Description: Health-focused agencies have increasingly dedicated their efforts to wearables, custom devices, and other applications designed to provide a better, more personalized healthcare experience. Hear from agency leaders on how their departments are creating new services to improve patient outcomes and health care management for Americans nationwide.

-

Principles of the Digital Service Experience

Innovators of federal digital services rely on methodologies and strategies around concepts like human-centered design, agile and modern acquisition to deliver efficient and working solutions. All these must also take into account security and privacy. Leaders discuss what the optimal secure user experience looks like to ensure agency systems and data are safe.

-

The Promise of Digitization

Many agencies have transitioned in-person processes to online applications. Hear from developers on how their organizations have begun to create new digital portals incorporating human-centered design to increase the convenience and ease of access for vital services while protecting information privacy.

-

Closing Remarks