As national and homeland security-focused agencies enhance their digital services portfolios, good customer service is an imperative. Hear from digital services leaders at ICE and the Air Force’s software development and acquisition unit, Kessel Run, about how they’re balancing national and homeland security concerns and innovative technologies while delivering superior customer service.
- Purvi Desai, Chief, All Domain Common Platform, Kessel Run, U.S. Air Force
- Scott Kirby, Chief, Strategy and Operations Analysis Unit, ICE
- Moderator: Kate Macri, Staff Writer/Researcher, GovernmentCIO Media & Research